Technology Manager - Client Services

Remote | Full-time | Fully remote

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Who We Are

Ardent offers a small company feel, with big company results. We’re a custom training provider that helps organizations thrive through their people — by unlocking their potential and improving business performance.

Our three decades of success is due to Ardent’s tenacious team who embody client services in all we do. We’re always on the lookout for innovative, curious, and passionate people who can help us continue to support our clients and achieve our goals.

And we’re growing! Currently, we’re looking for a Technology Manager - Client Services who will be a key member of our Learning Solutions team and is responsible for providing guidance on the use of learning technologies, as well as integrating and testing tools to create custom technology solutions that are on budget and delivered on time. This individual thrives in a fast-paced environment, enjoys a client facing role, has in-depth knowledge about learning technology platforms (MOOCs, LXPs, etc.), is eager to keep up-to-date on new and emerging technologies, and has proven experience utilizing industry best practices and processes.

We’re excited to connect with candidates who align with our values and the qualifications outlined below. Be sure to learn more about our Benefits & Perks, Core Values, and Holistic Approach to Learning here: https://www.ardentlearning.com/careers.

What You’ll Be Doing

  • Be the primary point of contact for clients’ technology needs to create outstanding learning experiences
  • Communicate effectively with clients and stakeholders around their needs and explain technical solutions to audiences, including internal teams, who may not have the same technological know-how
  • Conduct learning and technology ecosystem analysis
  • Define and documents scope, goals, tasks, features, functions, phases, solution requirements, risks and constraints that are aligned with stakeholders’ technical and non-technical requirements
  • Support and at times lead the overall technical implementation and execution of solutions for clients and learners
  • Support business case justifications and cost/benefit analyses for accounts and technology department spending and initiatives
  • Maintain quality service by establishing and enforcing standards for SLAs with clients and vendors
  • Support the interpretation, collection and analysis of data from a variety of sources including but not limited to Google Analytics, AWS, client LMSs, LXPs and articulate results to internal teams and clients
  • Maintain a roadmap for all products to ensure long term desired outcomes are at the forefront of building
  • Manage vendors responsible for implementing solutions with selected technology stack and architecture including platforms, programming languages and tools
  • Manage marketing services to support the promotion, adoption and utilization of learning program assets including course enrollment and attendance, completion
  • Support vendor and technology provider selection and management for various projects
  • Support internal technology solutions as needed
  • Other duties as assigned

What You’ll Bring

  • A Bachelor’s degree in Information Systems, Education, Computer Science, Technology, or related field or equivalent years of work experience
  • 3 – 5 years of working experience in one or more project, product management or technology areas
  • Proven experience with learning technologies
  • Demonstrated experience in product management
  • Working knowledge of development technologies and approaches
  • Ability to collaborate with various stakeholders while effectively managing time, cost and scope
  • Deep analytical skills to recognize opportunities for technical solutions to solve business problems
  • Curious, self-driven and innovative mind who is willing to look for out-of-the-box solutions and think creatively around solutions for large-scale problems

What We Offer

  • Unlimited PTO. We trust our employees and want them to establish an ideal work-life balance.
  • Medical, Dental & Vision Insurance. We offer excellent benefits for the health of our team and their families.
  • 401K Plan. We support our employees in setting up a comfortable future.
  • Cell Phone Reimbursement. We got you covered.
  • Company Paid Community Service Time. We encourage employees to give back to their communities.
  • Company Paid Parental & Adoption Leave. We value the importance of parents bonding with a new child.
  • Company Paid Short & Long Term Disability. We help employees plan for the unexpected.

Equal Opportunity Employer

Come as you are. Ardent is an equal opportunity employer. We embrace diversity and are committed to building an inclusive environment for all employees.