LMS Administrator (Long-Term Contract)

Phoenix, Arizona, United States | Contract | Partially remote


Type: Long-Term Contract (1099)

Title: LMS Administrator

Location: Near Surprise, AZ

Availability: 40 hours/week (normal business hours MST), anticipated starting in January 2024

Rate: $40/hour, depending on scope of work and level of experience


Who We Are

Ardent offers a small company feel, with big company results. As learning consultants, we power our clients’ workforce transformations through custom learning and performance solutions.

Our three decades of success is due to Ardent’s tenacious team who embody client services in all we do; we are driven, flexible, and highly skilled. We’re always on the lookout for innovative, curious, and passionate people who can help us continue to support our clients and achieve our goals.

And we’re growing! Currently, we’re looking for a Contract LMS Administrator (1099) to join our extended team. You will be responsible for administrative tasks on multiple LMS applications as the client migrates to a new LMS — including, but not limited to, creating courses and course sessions on the LMS, enrolling learners, configuring audience groups, and assigning tests.

This is a long-term contract position with a high growth, innovative global tech company. The expectation is that candidates are able to accommodate a hybrid work environment, including 3 days each week in an office location near Surprise, AZ with the other 2 days being remote. There will be occasional travel to meet with team members in another office location in Santa Clara Valley, CA. The rate for this particular role is $40/hour, which will ultimately take into account candidates' level of experience, education, and geographic location. There is not a variable compensation element associated with this role.

We’re excited to connect with candidates who align with our values and the qualifications outlined below. 

What You’ll Be Doing

  • User Management
    • Upload and manage user profiles within the LMS
    • Ensure accurate user data and process, track, and troubleshoot any issues related to user access or other daily ‘help’ requests
  • Content Management
    • Facilitate the seamless upload and organization of various learning resources, courses, and materials into the LMS
  • Collaborate with content creators to ensure content quality, version control, and archival data is up-to-date and aligns with organizational learning objectives
  • Learning Paths and Certification
    • Develop and implement learning paths to guide employees through structured learning journeys
    • Administer certification programs — tracking progress and ensuring successful completion
  • Reporting and Analytics
    • Generate and analyze LMS reports to provide insights on user engagement, course completion, certification, and other relevant metrics
    • Proactively identify trends and areas for improvement based on analytics data
  • Technical Support
    • Serve as the primary point of contact for LMS-related inquiries and issues
    • Collaborate with IT to troubleshoot and resolve technical challenges promptly
  • Run demos of the LMS application and provide training to individuals and user groups
  • LMS Enhancements
    • Stay informed about updates and new features in the LMS
    • Provide input on system improvements and contribute to the implementation of enhancements
  • Other duties as assigned

What You’ll Bring

  • Bachelors Degree, or equivalent years of work experience
  • 3 – 5 years as an LMS Administrator
  • LMS implementation experience
  • Experience with managing learning databases and learning analytics
  • Demonstrated experience with Microsoft Office suite
  • Working knowledge of such collaboration tools as iWork, JIRA, and Confluence
  • Able to work independently with adherence to deadlines
  • Facilitates the escalation of, and resolution for, IT issues connected to the Learning Management System and external tools
  • Excellent problem solving, analytic, and troubleshooting skills
  • Strong ability to organize, prioritize, and work toward multiple goals at the same time
  • Strong interpersonal and customer services skills

Equal Opportunity Employer

Come as you are. Ardent Learning is an equal opportunity employer. Ardent embraces diversity and is committed to building an inclusive environment for all employees.